RETURNS. A copy of a Return Merchandise Authorization (RMA) is required prior to returning merchandise, for any reason. All returns must have an RMA number referenced on the box/material. All returns must be returned freight PREPAID. No returns will be accepted if shipped freight collect. Obsolete parts will NOT be accepted. Each return may be subject to a 20% handling and restocking charge. Returns of 'special order' items will not be accepted.
Credit will be issued only after the returned goods have been deemed in good and re-sellable condition. Parts that have been damaged by an installer, cut, welded, painted, etc., will be returned or scrapped.
Drop-Shipped merchandise will be subject to the policy of the vendor of origin. The parts cannot be returned to Stoughton Parts Sales.
RMAs are valid for 90 days following issuance. Maximum stock rebalance returns of 1% of prior year purchase amount allowed annually.