RETURNS. A copy of a Return Merchandise Authorization (RMA) is required prior to returning merchandise, for any reason. All returns must have an RMA number referenced on the box/material. All returns must be returned freight PREPAID. No returns will be accepted if shipped freight collect. Obsolete parts will NOT be accepted. Each return may be subject to a 20% handling and restocking charge. Returns of 'special order' items will not be accepted.
Credit will be issued only after the returned goods have been deemed in good and re-sellable condition. Parts that have been damaged by an installer, cut, welded, painted, etc., will be returned or scrapped.
Drop-Shipped merchandise will be subject to the policy of the vendor of origin. The parts cannot be returned to Stoughton Parts Sales.
RMAs are valid for 90 days following issuance.